Frequently Asked Questions

We stand out with an intelligent, modular, and fully connected system.

They operate in the cloud and allow remote management, real-time reports, and automatic updates.

Full payment integration for a smooth, 100% self-service experience: card, NFC, QR (soon Bizum and Apple Pay).

Quick access with a unique PIN and Bluetooth technology without complex wiring.

Lockers keep working thanks to internal batteries in each lock, ensuring access at all times.

Electronic locks, unique PIN access, activity logs, and secure remote opening.

Yes, we customize materials, software, and branding with vinyl according to your needs.

Yes, they are prepared for outdoor use with high-brightness screens and anti-reflective glass. They only need to be under a roof.

No, they are easy to install without complex work. They only require a standard 220V outlet and an Ethernet connection.

Card, contactless, mobile payments, and QR codes, all integrated into the system.

Yes, we provide an API to integrate sales with any system (SAO, NAVISION, etc.).

Yes, we offer full integration with your platform via API to manage sales and reservations.

Yes, you can set prices by user type or season from our cloud platform.

Only a power outlet and an internet connection are required.

Yes, the system includes real-time reports on occupancy, sales, incidents, and performance.

Yes, from our platform you can see availability, reservations, and maintenance.

We manufacture in Spain and offer solutions in other European countries. Contact us for international projects.

It depends on the number of units and whether they are indoor or outdoor, but usually around 8 weeks.

Yes, the system is modular and allows you to easily add new units.

Yes, we have several levels: self-service with videos, ticket system, standard phone support, and 24/7 support for premium licenses.

It depends on type, features, and volume. Contact us for a personalized quote.

No, they are designed for temporary secure storage, not for parcel logistics.

Any digitalizable product or service: tickets, wristbands, packs, upgrades, merchandising, or rentals. You can configure full catalogs with variants, promotions, and cross-selling.

Yes, completely. We adapt to colors, logos, images, languages, and navigation flows so the kiosk reflects your brand and fits the experience you want to offer.

The kiosk can print both tickets and access wristbands, depending on the product and experience you want to offer.

Yes. It accepts contactless cards, mobile payments (Apple Pay, Google Pay), and other secure digital methods for a fast and safe experience.

Water parks, shopping centers, museums, events, entertainment venues, cinemas, ski resorts, and tourist attractions. It works especially well in high-flow environments.

Very little time: it is delivered ready to connect and start operating. We produce on demand.

Yes, it is suitable for all mobile phone models.

Vacway One allows selling complementary products such as waterproof cases, mobile lanyards, and armbands.

Yes, Vacway One is designed to operate outdoors under normal weather conditions. Ideal for outdoor locations like water parks, beaches, or venue entrances.

Only a standard power outlet and internet connection (Wi-Fi or cable). Installation is quick and requires no complex work.

It is made of painted stainless steel for high resistance and durability. It weighs over 300 kg, ideal for fixed installations in high-traffic areas.

VACWAY TECH is not responsible for improper machine use, incorrect sealing by the operator, or misuse of the product (e.g., damaged or punctured case).

It does not require continuous maintenance. Keep it covered, clean it after use, and store it overnight. If unused for long periods, turn it on every 15–30 days.

Yes, to extend its lifespan, turn it off every night as some components remain active when connected.

No. Vacway Mini must never be moved while on. If necessary, move it only when turned off.

Yes, it must always remain vertical, even when turned off.

Yes, the machine takes a few minutes to start as it needs to empty the liquid circuit.

VACWAY TECH is not responsible for improper machine use, incorrect sealing, or misuse of the product (e.g., damaged case).

Yes, it is suitable for all mobile phone models.

It is very fast: between 20 and 46 seconds per unit.

Minimal maintenance. If unused for long periods, turn it on at least once a month.

No, Vacway Mini is designed for indoor use.

It is made of anodized aluminum, resistant and durable, with excellent corrosion protection. It weighs only 11 kg, making it compact and easy to transport.

Through a personalized username and password. Depending on the product, access the corresponding management platform: one.vacway.es, lockers.vacway.es, fastpass.vacway.es.

Master User: full access to the platform. Cash User: limited access to sales and withdrawals for accounting. PDA User: operational access to sell lockers, recover PINs, reserve lockers, and mark faults.

Real-time control of your entire machine network: availability, occupancy, status, and incidents.

Yes, you can view KPIs such as amount by product type, amount by hour, quantity, quantity by language, and average purchase time.

Yes, you can download sales reports by selecting the desired date range.

Depending on the product: Lockers: rent, reserve, mark as faulty, and open. Kiosk: specific actions depending on configuration.