FREQUENTLY ASKED QUESTIONS (FAQS)

Yes. VACWAYpack is 100% recyclable and it is your responsibility to dispose of it correctly in the yellow container.
No. myVACWAY is not designed for intensive use. For professional use we have the VACWAYmini version available.
No. myVACWAY cannot get wet or splashed.
After each cycle the upper blue button will blink for 1 minute. It will not be possible to cycle while the machine is in refrigeration processes.
The machine works at 12VDC and is connected through a 220V European connector adapter.
It is not recommended to do more than 10 cycles in a row. myVACWAY is a product for personal and domestic use.
It is not possible to use a waterproof cover other than the original VACWAYpack. Our machines are specifically programmed to seal our sleeves and achieve an optimal seal. IMPORTANT: if other types of covers are used, the machine may be damaged and these covers can melt.
It is not recommended to insert the Smartphone into the VACWAYpack with any accessories attached. It could damage the case and cause water to enter.
To be able to take pictures or videos underwater, it is essential: -Configure the volume buttons in shutter mode (Iphone has it preconfigured, in Android it is set in camera settings.) -Open the application before diving. -Dive in the water. -Use the side buttons to take photos or videos as previously configured.
In Smartphones with Android operating system it is possible that the recovery and programming configuration modes are activated when the side buttons of the same are pressed.

1. RECOVERY:

• In this mode there are several options.

• We must select the option "Reboot system" or "Restart" with the volume buttons.

• With the power button or one of the volume buttons, depending on the model, we will activate the option and the Smartphone will restart.

2. FASTBOOT:

• To exit this mode we simply have to press and hold the power button on the side of the phone so that the phone restarts.
In these models the central button works by fingerprint, and does not detect it once inside the VACWAY case. Therefore, BEFORE inserting the device into it, you must activate the so-called “Assistive touch” that replicates the physical fingerprint button by a digital format button on the screen.

• Settings>
• General>
• Accessibility>
• AssistiveTouch> Activate
In these models there are 2 general incompatibilities that occur when putting on the VACWAY cover. The first, as in the iPhone 7 and 8, the central button does not work. The second, the proximity sensor does not allow us to unlock the phone.

THE CENTER BUTTON DOES NOT WORK

ACTIVATE “Dock buttons”:

• Settings / Configuration>
• System>
• Navigation>
• Navigation Dock> Activate
In these models there are 2 general incompatibilities that occur when putting on the VACWAY cover. The first, as in the iPhone 7 and 8, the central button does not work. The second, the proximity sensor does not allow us to unlock the phone.


UNLOCK SCREEN WITH PROXIMITY SENSOR DETECTION

OPTION A: Press at the same time:

• Volume up button + power button

OPTION B: Disable "Prevention of involuntary actions" before inserting the mobile in the case.

• Settings>
• General>
• Smart assistance>
• More>
• Prevention of involuntary actions> Activate
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Yes. Due to the capacitive technology of smartphones and since water is a capacitive element, it is detected as a solid element, so it disables any response to it regardless of the intermediate elements that protect it, as is the case with VACWAYpack. To be able to use the camera underwater, it must be done using the side buttons.