Frequently Asked Questions

VACWAY stands out with an intelligent, modular, and fully connected system. Its smart lockers operate in the cloud, enabling remote management, real-time reports, and automatic updates without manual intervention.

VACWAY smart lockers operate in the cloud, allowing remote management, real-time reports, and automatic updates without the need for manual intervention.

VACWAY lockers offer full payment integration for a smooth, 100% self-service experience: card, NFC, and QR code. Bizum and Apple Pay will be available soon.

VACWAY lockers provide quick access via a unique PIN and Bluetooth technology, with no complex wiring or additional infrastructure required.

VACWAY lockers continue to operate during power outages thanks to internal batteries integrated into each lock, ensuring access to stored belongings at all times.

VACWAY lockers feature electronic locks, unique PIN access, a full activity log, and secure remote opening from the management platform.

Yes. VACWAY customizes materials, software, and branding with vinyl wrapping according to each client's needs, allowing the lockers to align with the business's visual identity.

Yes. VACWAY smart lockers are prepared for outdoor use with high-brightness screens and anti-reflective glass. They only need to be installed under a roof or covered structure.

No. VACWAY lockers are easy to install without complex construction work. They only require a standard 220V power outlet and an Ethernet network connection.

VACWAY lockers accept card, contactless, mobile payments, and QR codes, all integrated into the same self-service system.

Yes. VACWAY provides an API that allows integration of locker sales data with any business management system, including SAP, NAVISION, and other ERP platforms.

Yes. VACWAY offers full integration with your e-commerce platform via API to manage locker sales and reservations directly from your website.

Yes. From the VACWAY cloud platform, different prices can be set by user type, time of day, or season, offering full pricing flexibility.

VACWAY smart locker installation only requires a standard 220V power outlet and an internet connection. No construction work or special infrastructure is needed.

Yes. The VACWAY system includes real-time reports on occupancy, sales, incidents, and overall installation performance.

Yes. From the VACWAY management platform, you can check real-time availability, active reservations, and the maintenance status of each individual locker.

VACWAY manufactures in Spain and offers smart locker solutions across other European countries. For international projects, contact the VACWAY commercial team directly.

The timeline depends on the number of units and whether the installation is indoors or outdoors. The typical lead time is approximately 8 weeks from order confirmation.

Yes. The VACWAY system is modular and scalable, allowing new units to be added easily as demand grows.

Yes. VACWAY provides multiple support levels: self-service with training videos, a ticket system on the platform, standard phone support, and 24/7 support for premium licenses.

The price of VACWAY smart lockers depends on the product type, required features, and project volume. Contact VACWAY for a personalized quote.

No. VACWAY lockers are designed for temporary secure storage of personal belongings, not for parcel logistics or package delivery services.

The VACWAY kiosk can sell any digitalizable product or service: tickets, wristbands, packs, upgrades, merchandising, or rentals. Full catalogs can be configured with variants, promotions, and cross-selling options.

Yes, completely. VACWAY adapts the kiosk to each client's colors, logos, images, languages, and navigation flows so it reflects the brand and delivers the desired guest experience.

The VACWAY kiosk can print both tickets and access wristbands, depending on the product type and the experience the operator wants to offer.

Yes. The VACWAY kiosk accepts contactless cards, mobile payments via Apple Pay and Google Pay, and other secure digital payment methods for a fast, frictionless purchase experience.

The VACWAY kiosk is particularly successful in water parks, shopping centers, museums, events, entertainment venues, cinemas, ski resorts, and tourist attractions. It performs especially well in high-footfall environments requiring fast-throughput sales.

VACWAY kiosk installation time is minimal: units are delivered ready to connect and start operating immediately. Production is made to order.

Yes. The Vacway One waterproof case is compatible with all mobile phone models available on the market.

The Vacway One enables the sale of complementary products such as waterproof phone cases, mobile lanyards, and phone armbands.

Yes. The Vacway One is designed to operate outdoors under normal weather conditions. It is ideal for open-air locations such as water parks, beaches, and venue entrances.

Only a standard power outlet and an internet connection, either Wi-Fi or cable, are required. Installation is quick and does not require construction work or complex configuration.

The Vacway One is made of painted stainless steel, providing high resistance and durability. It weighs over 300 kg, making it ideal for permanent installations in high-traffic areas.

VACWAY TECH is not responsible for improper use of the machine, incorrect sealing by the operator, or misuse of the product, such as using a case that is damaged or punctured.

The VACWAYmini does not require continuous maintenance. It should be kept in a covered area, cleaned after daily use, and stored overnight. If left unused for extended periods, it is recommended to turn it on every 15 to 30 days to maintain proper operation.

Yes. To extend the lifespan of the VACWAYmini, it should be turned off every night, as some internal components remain active while it is connected to power.

No. The VACWAYmini must never be moved while it is on. If relocation is necessary, the machine must always be turned off first.

Yes. To ensure proper operation, the VACWAYmini must always remain in a vertical position and must never be tilted or knocked over, even when switched off.

Yes. The VACWAYmini takes a few minutes to start up correctly because it needs to empty the liquid circuit. This is normal behaviour at the beginning of the process.

The waterproofing process with the VACWAYmini is very fast: between 20 and 46 seconds per unit.

No. The VACWAYmini is designed exclusively for indoor use and must not be exposed to outdoor weather conditions.

The VACWAYmini is made of anodized aluminum, which is resistant, durable, and offers excellent corrosion protection. It weighs only 11 kg, making it compact and easy to transport.

VACWAY TECH is not responsible for improper use of the machine, incorrect sealing by the operator, or misuse of the product, such as using a case that is damaged or punctured.

Yes. The waterproof case used with the VACWAYmini is compatible with all mobile phone models on the market.

It is made of anodized aluminum, resistant and durable, with excellent corrosion protection. It weighs only 11 kg, making it compact and easy to transport.

Access to the VACWAY management platform is via a personalized username and password. Depending on the product type, the corresponding platform is used: one.vacway.es for Vacway One, lockers.vacway.es for smart lockers, and fastpass.vacway.es for kiosks.

VACWAY Management supports three user profiles: Master User, with full access to all platform functions; Cash User, with limited access to sales and withdrawals for accounting purposes; and PDA User, with operational access to sell lockers, recover PINs, make reservations, and log faults.

VACWAY Management provides real-time control of the entire machine network: availability, occupancy, operational status, and active incidents.

Yes. The VACWAY platform allows visualization of key KPIs including revenue by product type, revenue by hour, number of transactions, language distribution, and average purchase time.

Yes. From the VACWAY management platform, sales reports can be downloaded by selecting the desired date range.

Remote actions available depend on the product type. For lockers: rent, reserve, mark as faulty, and open remotely. For kiosks: specific actions depending on system configuration.